James Feldman, from Shift Happens, is one of my favorite authors on the customer experience. For the next couple of days, he's offering a free download of his ebook, 100 Shifts To Enhance Customer Care.
Mind you, Jim is an expert in the field and this isn't one of those fluffy little 15 page ebooks. It's a 72 page book loaded with hard hitting strategies to strengthen your relationships with your customers. It's a keeper, so don't dawddle around and miss out on this one.
Click here and enter the password TREAT. You don't even have to give him your email address. And remember, the offer is only good for a couple of more days.