The final Random Act Of Service for the day was a call to Toshiba. I had a simple question about whether my warranty would be violated if I installed additional memory on my laptop.
The friendly woman I reached required the serial number before she could talk to me further. I said, “Just a second I need to find some glasses.” She snickered a bit and said “Don’t feel bad I’m up to using a magnifying glass.”
Then of course I had to turn it upside down and flip it around before I could position it in a way to find the serial number. I suggested that there must be an easier way to make this information more accessible.
She responded, “I found an easier way! I got tired of crawling all over and going through the gyrations so I just collected all of my pertinent information and put it in a Rolodex!” Great idea!
Even though she couldn’t answer my original question, I was most appreciative of her sense of humor and her great idea! Once again…making a personal connection matters.
So…what about you? What Random Acts Of Service stories do you have to share?
Recent Comments