What a brilliant idea! I can’t think of a better way to integrate a new employee into a company than to start them out in Customer Service. Whether their career path is Finance, IT, HR, or Sales it simply doesn’t matter. Serving customers for the first year gives employees first hand experience in truly understanding what the company is all about.
Joel Spolsky, CEO of Fog Creek Software, reveals his secrets in his post “Seven Steps To Remarkable Customer Service”. It’s a MUST READ, if you haven’t seen it yet. The seven steps he uses are:
- Fix Everything Two Ways
- Suggest Blowing Out The Dust
- Make Customers Into Fans
- Take The Blame
- Memorize Awkward Phrases
- Practice Puppetry
- Greed Will Get You Nowhere
- Bonus Step – Give Customer Service People A Career Path
If you skim over this list and don’t take time to read his full article, you’re missing out. The secrets of “how” are revealed in the detail. Go there now!
Seven Steps To Remarkable Customer Service
Come back here and weigh in on what you think about the concept of “Everybody Starts Out In Customer Service”.
Thanks go to Lifehack.org for pointing us there.
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