Amazon Exceeds Customer's Expectations

Amazon's order processing and shipping services have always impressed me.   Free shipping and fair prices get my attention, but more than that, they've become one of the companies that I know I can rely on and trust. 

If you're familiar with their "free shipping" option, you know that the site explicitly indicates to allow an additional 3 - 5 days to the normal delivery cycle.  I'm happy to say that my orders tend to arrive within 4 days.  That is until this time.

Yesterday afternoon about 2:00pm I ordered a Palm Z22 from Amazon.  By 7:00pm I received an email confirmation that the order had shipped.  That caught my attention.  It seemed a little speedier than usual.  This morning at about 11:00am my UPS guy is at my door. 

Sure enough, the Palm Z22 was in my hands in less than 24 hours, even though I selected the "slow boat" shipping option.  Needless to say, I'm more than delighted!

Amazon made a choice to create a great customer experience.  They could have let that order sit in their processing system for a few more days.  After all, I did select the "slow boat".  But instead,  they chose to run it through their system as if I had paid for overnight shipping.

In my book, that qualifies as a Random Act of Service!

That's impressive Amazon!  This customer appreciates a great experience.  I'll be back!