When you've got Customer Service in your blood, it just makes your day when you hear about a company who really gets it! After the spread in the current issue of Fast Company, my eyes are a little wider open to watch for great service in the most unassuming places.
Today's story is about an on the spot encounter a between Lego's CEO and a fan concerned about the Lego community in Singapore. That's right! In case you didn't know it, part of Lego's strategy is to build communities of citizen marketers around the world.
Go read "The Power Of One" over at Jake McKee's Community Guy blog. This is a story you won't want to miss. Let me know what you think!
Hat Tip to Ben Mc Connell - Church Of The Customer Blog
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